Tracking

All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.

Refund & Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the our standards. Should Mungo exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Mungo hello@mungo.us

Non-defective products may be returned within 14 days of receiving your order. A full refund will be issued via your original payment method, excluding shipping costs, or an exchange via credit note if preferred. Please note that flat-rate shipping across the US is $15. Refunds will not include discounts applied through promotional coupons or welcome offers.

If you want to exchange your product(s), please contact us at hello@mungo.us. We’ll convert the credit into a coupon for use during online checkout. Keep in mind that exchanges should be requested within 14 days of receiving your items, and shipping costs won’t be covered.

Please note that returns/exchanges cannot be facilitated between our international websites, and online orders must be returned to the website and country from which they were issued. For more advice, and for return address details, please make contact with our customer care team via hello@mungo.co.za